Associate Customer Support

JOB DESCRIPTION FOR CUSTOMER SERVICE ASSOCIATE_RETAIL Designation: Associate Customer Support Location: Cyberjaya, Malaysia Experience: NA Language proficiency required: Japanese and JLPT N1 certified  Position Summary: Handle live contacts of customers and provide appropriate solution to their queries   Prior Experience in Ecommerce preferred Roles and Responsibilities  Handle phone calls with customer queries and provide resolution to end users  Escalate priority issues per Client specifications to the immediate lead as applicable  Provide inputs on process changes and best practices.  Stay updated with new updates, process changes and updates.  Maintain Exemplary Attendance and Punctuality  Any Ad-hoc responsibilities as designated by the supervisor Key Deliverables (KRA Measure)  Provide exemplary customer satisfaction  Meet quality standards on all handled contacts  Complete 9 hours of staffed time on all rostered days  Handle contacts while maintaining KPI targets as pe...