Associate Director, Training and Quality

Qualifications :

• Proven leadership in Training & Quality, strong stakeholder management, data driven decision making, and the ability to translate strategy into operational execution at scale, required

• Demonstrated ability to lead enterprise level Training & Quality functions supporting thousands of headcounts and multiple concurrent programs across geographies.

• Experience with transformation initiatives (e.g. AI enabled learning, automation), client facing exposure, and change management, highly preferred

• With strong analytical skills

Job Description:

• Single point of contact for Clients as well as Concentrix leaders for Training and Quality

• Driving execution and consistency in Concentrix Training and Quality Framework

• Drive Tech Infusion of Concentrix tools

• Support seasonal / growth ramps

• Governance of performance

• Hypercare action planning <...