Associate

About the CompanyWe are hiring Associates for an International Voice Profile at our Gurugram location.About the RoleThe role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast-paced BPO environment.ResponsibilitiesHandle customer calls for international clients professionally and efficientlyUnderstand customer requirements and help them with best available optionsMaintain high standards of communication and customer satisfactionAdhere to process guidelines and quality parametersDocument customer interactions appropriatelyQualificationsUndergraduate/Graduate freshers are eligible to applyGraduates with experience in International Voice BPO domain are also welcomeRequired SkillsExcellent verbal communication skills in EnglishCustomer-focused mindset and problem-solving abilityPreferred SkillsBPO International voice experience preferred5 days working, 2 rotational weekly offs, Rotational shifts (as p...