Job Description
Process case files according to Standard Operating Procedures (SOP). Receive initial complaint from any source (ECPs, patients, internal Alcon personnel) and assure all information/data is accurately captured at point of contact. Maintain an understanding of information/data required to be collected for technical and AE complaints to assure compliance with regulations and directives. Manage technical and adverse event complaint records for assigned area(s) using designated safety system(s). Review potential complaint data received via safety system(s) and other methods, as required. Is cognizant of, and works efficiently within applicable time zones. Performs intake / follow up / data entry activities and attaches corresponding source documents in a timely manner per requirements and directives. Triage from all sources for quality technical complaint, Adverse Event, request for refund, request for replacement pr...