Associate Manager, B2B Sales Support

Job Title

Associate Manager, B2B Sales Support

Location

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements

English

Time Type

Full time

Responsibilities

• Supervise day‑to‑day activities of a team of Sales Support to ensure effective client support and adherence to Service Level Agreements (SLAs).
• Monitor and review performance metrics and staff‑related matters to support team development and engagement.
• Conduct regular performance reviews with team members and ensure adherence to the performance management process.
• Identify and develop succession plans for potential leaders within the team to maintain a strong talent pipeline.
• Facilitate management meetings and team huddles to keep the team informed about business updates and motivate team members.
• Lead internal operational reviews and alignment meetings with clients and sales count...