Associate Manager, Customer Support

**Customer Support Associate Manager**
The Customer Support Associate Manager oversees a team to provide guidance and resolution to customer issues while ensuring adherence to guidelines and company policies.
The role focuses on workload distribution, training, and continuous improvement activities to enhance customer satisfaction.
This position includes specialized focus on supporting the Epicor EDI & VAN product line.
**What you will be doing**
- Oversees the work of the team and manages personnel decisions, including hiring, performance evaluations, and development plans.
- Resolves a high volume of diverse customer issues, with expertise in EDI (Electronic Data Interchange) and VAN (Value-Added Network) solutions.
- Develops deep technical knowledge of the supported Epicor products and EDI & VAN technologies, ensuring the team is well-trained on these systems.
- Focuses on continuous improvement activities, such as refining workflows and addressin...