Job Description

We are currently seeking an Associate Manager, Digital CX for one of a top tier motor vehicle manufacturing business in Dubai. 
Main Responsibilities CRM Strategy, System Rollout & Distributor Governance Conduct comprehensive analysis of distributors’ CRM practices and Dealer Management Systems (DMS). 
Identify gaps, inefficiencies, and improvement opportunities to enhance customer journey continuity. 
Evaluate CRM solutions and support the development and improvement of the regional CRM/DMS platforms across selected markets. 
Support distributors in improving CRM systems and processes for a seamless end-to-end Customer Experience Journey (CXJ) from awareness to loyalty as defined by Kia. 
Coordinate between Kia and distributors during CRM wireframing, system rollout, and integration phases. 
Ensure standardized CRM processes are embedded across markets in line with Kia direction and CX objectives. 

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