Job Description
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Key Responsibilities: Operational Management
- Support the planning, coordination, and execution of daily operational activities to ensure service delivery meets agreed SLAs.
- Monitor operational workflows, queue performance, call routing, and agent productivity.
- Participate in the design, documentation, and implementation of operational processes, SOPs, and improvement initiatives.
- Assist in identifying system/tool requirements and support the optimization of contact centre platforms and processes.
- Monitor customer experience, analyse customer feedback, and recommend improvements. ...
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