Job Purpose
To provide prompt and service-oriented support to customers and driver-partners through real time monitoring, coordination and execution of transport operations.
Responsibilities
Operational & Communication Management
Handle inbound/outbound calls and respond to customers, vendors, stakeholders, management promptly across platforms (WhatsApp, Teams, Email).Ensure accurate and timely updates in booking systems and maintain documentation for audits.Communicate job details and instructions clearly to driver-partners, customers and stakeholdersProvide constructive feedback to improve operational workflows and participate in projects, including UAT. Customer Service Excellence
Monitor and coordinate trip assignments effectively according to operational KPIManage bookings, amendments, cancellations, and special requests a...