Associate SOC Analyst (Endpoint Protection)

Responsibilities · Provide day-to-day operational support and maintenance of the Cyber Security service in a 24/7 staffed Operations · Ensure all incident escalation are properly tracked, escalated and with proper closure · Implement configuration changes and process requests from clients · Manage and maintain the security policies for the service · Manage device tuning and patching · Assist in troubleshooting if required · Monitor the infrastructure’s health and service’s availability · Resolve the incident tickets within the Service Level Agreement (SLA) · Work closely with the team lead/manager to ensure tasks are executed · Maintain existing operational documentation to ensure that any newest changes are captured
Qualifications · Diploma/Degree in Information Technology or related discipline · Basic knowledge in Information Technology (e.g., Operating Systems, Network) · Knowledge in Cyber Security (e.g., Firewall, Device control, Anti-virus, etc.) is preferred · Ability to comm...