Job Description

The Associate Systems Engineer supports the Systems team by serving as the primary first line of contact for end-user IT support, while also contributing to day-to-day IT operations and selected infrastructure tasks. The role is responsible for helpdesk resolution, IT asset management, and assisting with routine infrastructure work such as VM provisioning and compliance/audit documentation. 
1) Helpdesk and End-User Support Serve as the first point of contact for IT support requests. Troubleshoot and resolve hardware, software, connectivity, and general computer-related issues for staff, managing tickets from initiation to closure. 
2) IT Asset & Inventory Management Maintain accurate records of IT assets, software licenses, warranties, and maintenance schedules. Assist in procurement coordination and disposal. 
3) Infrastructure Maintenance Support installation and upkeep of IT hardware and peripherals including desktops, printers, and I...
            

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