Job Description
About the Role
We are hiring a Technical Support Associate based in Hyderabad. You will work with our product development team on CAD-based tasks and documentation. You will also handle client support — answering queries and providing on-site assistance. This role is best suited for someone with a Civil Engineering or Architecture background who is comfortable working directly with clients.
Key Responsibilities
- Support the product development team by preparing CAD drawings using our custom AutoCAD plugin.
- Prepare and maintain clear, accurate product documentation.
- Resolve product-related queries through multiple support channels — ticketing system, 1-on-1 online calls, and in-person meetings.
- Work at client sites to provide direct technical support to clients and end users.
Qualifications
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