Job Description
Transform your automotive expertise into impactful resolutions with OPENLANE. As an Automotive Technical Specialist on the Claim Resolutions team, you'll bridge technical understanding with customer service.
We seek a skilled professional with at least two years in hands-on automotive roles such as Service Technician or Damage Appraiser. Your background will enable you to analyze vehicle conditions, support fair dispute resolutions, and effectively communicate with customers and internal teams. Leverage your technical knowledge to enhance the overall customer experience and drive resolution success.
Key Responsibilities: • Verify vehicle conditions from inspection reports • Resolve customer arbitration claims as a technical expert • Maintain proactive communication on resolution processes • Educate customers on vehicle repairs and expectations • Translate customer issues into clear technical assessments
Requirements: • 2+ years in hands-on automotive roles • ...
We seek a skilled professional with at least two years in hands-on automotive roles such as Service Technician or Damage Appraiser. Your background will enable you to analyze vehicle conditions, support fair dispute resolutions, and effectively communicate with customers and internal teams. Leverage your technical knowledge to enhance the overall customer experience and drive resolution success.
Key Responsibilities: • Verify vehicle conditions from inspection reports • Resolve customer arbitration claims as a technical expert • Maintain proactive communication on resolution processes • Educate customers on vehicle repairs and expectations • Translate customer issues into clear technical assessments
Requirements: • 2+ years in hands-on automotive roles • ...
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