Job Description
Key Responsibilities
- Lead Client Operations strategy, driving service excellence across FXMM & OTC post-trade lifecycle
- Develop client profiling and segmentation, leveraging trading patterns and settlement behaviours to reduce breaks and fails
- Oversee global query management, ensuring timely resolution and strong client communication standards
- Partner with Sales, Client Service Managers, and Operations teams to improve client outcomes and engagement, delivering improvements in settlement efficiency, confirmation timeliness, and overall client experience
- Leverage data analytics and AI tools to generate insights, define metrics, and drive operational enhancements
- Act as senior escalation point for client issues and complex post-trade scenarios
- Drive automation, digitisation, and process simplification initiatives
- Ensuring adequate resources (quantity and quality) are available to meet pre‑determin...
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