Job Description
- Ensure incidents are lodged and escalated on a timely basis
- Lead and coordinate in-depth investigation of operational risk incidents across Wealth Management Business in Singapore and Hong Kong
- Conduct structured fact-finding and evidence analysis to determine root causes and contributing factors.
- Assess downstream and upstream impact and to ensure that the actions proposed / taken address the issues taking into consideration immediate, past and future impact. Assess adequacy and effectiveness of proposed remediation actions and preventive measures.
- Perform trend analysis to identify opportunities to reinforce control framework
- Escalation and Governance
- Ensure timely escalation of incidents to Senior Management in line with defined thresholds and governance requirements.
- Prepare clear and concise incident summaries, analyses, and reporting materials for management and governance committee (i.e. ICC, ORCC).
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