Job Description
Responsibilities
- Perform day-to-day operational administration to support GPS Ops activities which cover payment services, account solutions, cheque services (tracking, reporting, coordination, documentation).
- Monitor GSC daily output (queues, volumes, ageing, SLA/TAT performance) and follow up on exceptions.
- Support work allocation/workflow management, ensuring tasks are prioritised and completed within agreed timelines and work closely with internal partners (e.g., GPS, compliance, risk, service management) to ensure smooth end‑to‑end delivery.
- Investigate and resolve operational issues, escalating where needed and tracking actions to closure.
- Maintain accurate MI/dashboards/trackers and provide regular updates to stakeholders.
- Maintain robust controls and audit/regulatory readiness, including timely closure of internal/external audit actions and adherence to group standards (FIM/BIM).
- Manage operational ris...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application