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AVP/VP, Production Engineer

📍 SMBC Group • Singapore, Singapore, Singapore • Posted June 12, 2026

Full-time Posted June 12, 2026
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Job Description

Responsibilities

Technical Troubleshooting & Issue Resolution

  • Live Incident Handling: Actively respond to automated alerts and regional escalations, initiating immediate technical troubleshooting across web user interfaces, mobile clients, and backend services.

  • UI & API Dissection: Perform technical triage on user interface breakdowns (web/mobile layout regressions, network delays) and API connection faults (payload errors, status anomalies, broken gateways).

  • Rapid Restoration: Diagnose system behaviors under pressure to isolate runtime exceptions and apply safe, verified technical workarounds to restore critical banking pathways.

  • 24/7 Support Readiness: Actively participate in rotating 24/7 on-call support cycles to manage critical system failures and guarantee reliable service coverage outside standard regional business hours.

  • RCA Contribution: Participate in post-incident reviews and compile technical de...

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