Job Description
Lead a team of skilled professionals in AWS Technical Support at Ingram Micro. This position focuses on enhancing customer satisfaction and operational excellence through advanced cloud strategies.
As a Senior Manager, you will oversee a high-performing team dedicated to delivering exceptional support to enterprise customers. This role combines technical expertise in cloud technologies with proven leadership in managing support organizations. Drive innovations in AI-enabled solutions that improve operational efficiency and customer experience across AWS services.
Key Responsibilities:
• Lead and mentor technical support managers and engineers
• Drive AI support transformation with innovative solutions
• Own end-to-end customer support experience
• Analyze customer workflows for optimization
• Implement Knowledge-Centered Service (KCS) framework
Requirements:
• Bachelor's degree in Engineering or IT
• 10+ years in technical support experience
• 5-7 years...
As a Senior Manager, you will oversee a high-performing team dedicated to delivering exceptional support to enterprise customers. This role combines technical expertise in cloud technologies with proven leadership in managing support organizations. Drive innovations in AI-enabled solutions that improve operational efficiency and customer experience across AWS services.
Key Responsibilities:
• Lead and mentor technical support managers and engineers
• Drive AI support transformation with innovative solutions
• Own end-to-end customer support experience
• Analyze customer workflows for optimization
• Implement Knowledge-Centered Service (KCS) framework
Requirements:
• Bachelor's degree in Engineering or IT
• 10+ years in technical support experience
• 5-7 years...
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