Job Description
Lead a dynamic team as a Senior Manager of AWS Technical Support with Ingram Micro in Mississauga, ON. This hybrid role combines team leadership with innovative AI-powered support solutions.
Ingram Micro seeks a Senior Manager to head AWS technical support operations. You'll guide support managers and engineers, while championing customer-focused improvements and operational excellence. The position also focuses on leveraging AI for enhanced customer service and continual workflow optimization.
Key Responsibilities: • Lead and mentor a team of technical support managers • Drive AI-enabled support transformation and automation • Own and enhance customer support experiences • Optimize customer workflows across AWS services • Implement a Knowledge-Centered Service (KCS) framework
Requirements: • Bachelor's degree in Engineering, IT, or Data Science • 10+ years in technical support or cloud operations • 5-7 years of experience leading support teams • Strong knowl...
Ingram Micro seeks a Senior Manager to head AWS technical support operations. You'll guide support managers and engineers, while championing customer-focused improvements and operational excellence. The position also focuses on leveraging AI for enhanced customer service and continual workflow optimization.
Key Responsibilities: • Lead and mentor a team of technical support managers • Drive AI-enabled support transformation and automation • Own and enhance customer support experiences • Optimize customer workflows across AWS services • Implement a Knowledge-Centered Service (KCS) framework
Requirements: • Bachelor's degree in Engineering, IT, or Data Science • 10+ years in technical support or cloud operations • 5-7 years of experience leading support teams • Strong knowl...
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