BA IT - (Customer Relationship Center)

Job description

You will join our team dedicated to the Customer Relationship Center, supporting business transformation and digitalization projects in an international context.

Your Missions:

• Deliver requirements documentation for CRC-related projects


• Write and refine user stories and epics for development teams


• Prepare configuration guidelines for system implementation


• Support development and testing phases, ensuring requirements are met


• Collaborate with business partners and IT teams to translate business needs into application requirements


• Identify gaps in existing functionalities and propose improvements


• Ensur...