Job Description
For our boutique in Barcelona we are looking for a Senior Client Advisor available for work full-time.
She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.
Key Responsibilities
- Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
- Assist customers accordingly with Etro selling ceremony
- Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
- Ensure the achievement of the Store goals, enhancing and developing the business
- Build and strengthen relationships with customers by developing CRM strategies
- Establish good group dynamics, through efficient communication
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