Job Description
Responsibilities
- To anticipate all guest needs and handle all guest inquiries.
- To participate in the effective day to day operation at the Bell service desk.
- To have complete knowledge of the hotel products and services including room types, rates, relative features and facilities, food and beverage outlets, promotions, spa and health club and other properties.
- To ensure lobby area is clean and tidy at all times.
- To greet and acknowledge all guests welcoming them in a polite and friendly manner.
- Assist guests with the luggage and provide a luggage storage service for guest.
- To coordinate delivery of messages and other items to the guest room.
- To assist guests who require special attention.
- Complete all other shift duties as outlined on shift checklist.
- To assist in ensuring that the transportation arrangements of the hotel work perfectly including the coordination of taxis, p...
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