Job Description
The Role
- To take time and get to know the guests and to be committed to service excellence.
- To show presence in the Hotel Lobby and provide service that is sincere warm and enthusiastic ensuring the guests satisfaction.
- Work closely with Front Office Housekeeping and Food and Beverage regarding guest needs and special requests
- Take opportunities to delight the guests.
Key Deliverables and Responsibilities
Planning & Organizing
- Awareness of local activities and recreation options
- Be fully aware of the daily information and activities both in the hotel and locally.
- Check Hotel status including occupancy functions groups VIPs.
- Review log book verify outstanding and follow up pending. Identify if any special assignment for the day
- Is aware of the daily activities and has product knowledge of all the hotel facilities.
Operations
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