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Benefits Payment Analyst at CIC Insurance

📍 Confidential • Kenya, Kenya, Kenya • Posted June 25, 2026

Full-Time Posted June 25, 2026
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Job Description

Job Description

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi


Benefits Payment Analyst

PURPOSE:


Reporting to the Benefits Payment Manager, the role holder will fulfil promises and obligations of risks assumed by the company on behalf of its clients by efficiently processing all certain and uncertain claims and settling within the stipulated timelines.


PRIMARY RESPONSIBILITIES:

  • Register, analyze and process all reported uncertain claims and advice clients on the required claims supporting documents

  • Verify and authorize processed claims up to specified limits;

  • Resolve customer complaints and disputes swiftly, fairly and diplomatically;

  • Analyze policies due for certain claims and process the claims within stipulated timelines.

  • Comm...

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