Job Description
Become MCAP's Bilingual Renewal Account Manager and drive borrower retention through effective sales and communication. Engage proactively with clients on upcoming loans to promote ancillary products and enhance customer loyalty.
In this pivotal role, you will manage a portfolio of borrowers approaching loan maturity. Contact is crucial—reaching out before and during the 90-day maturity period to present personalized offers and negotiate terms. Your position directly influences customer satisfaction while promoting growth through strategic sales approaches.
Key Responsibilities:
• Prioritize contacts for borrower maturities each month
• Conduct outreach via phone and email for renewals
• Send tailored offers following client discussions
• Negotiate competitive rates during renewals
• Gather consumer insights and relay feedback to management
Requirements:
• Bilingual in French and English
• Relevant sales e...
In this pivotal role, you will manage a portfolio of borrowers approaching loan maturity. Contact is crucial—reaching out before and during the 90-day maturity period to present personalized offers and negotiate terms. Your position directly influences customer satisfaction while promoting growth through strategic sales approaches.
Key Responsibilities:
• Prioritize contacts for borrower maturities each month
• Conduct outreach via phone and email for renewals
• Send tailored offers following client discussions
• Negotiate competitive rates during renewals
• Gather consumer insights and relay feedback to management
Requirements:
• Bilingual in French and English
• Relevant sales e...
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