Job Description
City : Monterrey
Department : Customer Service
Recruiter : Angel K. Taylor
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
We are now looking to fill the exciting role of Dispatcher/Customer Service Representative, our internal Call Center, in our Monterrey, Mexico office!
ONSITE role in Gral. Escobedo, N.L. near Sendero Metro Station.
About the Role
- Pro-actively manage traffic situations of interstate/intrastate bus service, timely inform passengers about issues such as delays and malfunctions and quickly implement alternative solutions
- Respond to inquiries and assist with investigating and resolving bus driver, bus partner and customer concerns - Respond-to and coordinate emergency responses
- Continuously strive to optimize operational processes to g...
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