Bilingual Call Center Representative

Our client, a leading organization in customer service and support, is seeking a Bilingual Call Center Representative - to join their team. As a Bilingual Call Center Representative, you will be part of the Customer Support Department supporting diverse client needs. 

Job Title: Bilingual Call Center Representative ( French & English)

Location: Toronto, ON

Pay Range: $29.30/hr

Shift: 7AM to 8PM Monday to Friday, with hours based on rotation. The role involves working at least 1 day per week on-site at Toronto.

What's the Job?

• Interact with customers to provide information about products and services
  
• Handle and resolve customer complaints efficiently and professionally
  
• Determine customer issues and offer appropriate solutions or follow-up actions
  
• Record customer interactions and trans...