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Bilingual Customer Service Advisor

📍 CAA Club Group • Montreal, Quebec, Canada • Posted March 23, 2026

Full-time Posted March 23, 2026
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Job Description

Position Details

What you will do:

  • Researching, resolving and responding as level two support for Travel Insurance agents in a call center environment. 
  • Assisting with policy interpretation, sales support you will also be responding to Individual Medical Underwriting referrals. 
  • Upholding company standards of the department and regulatory bodies. 
  • Responsible for providing technical and product support to CAA Associates and external partners in a timely and efficient manner, as well as ensuring you are exceeding customer service standards and Key Performance Indicator (KPI) goals of the department.
  • Resolve minor issues through changes, workarounds suggestions. Escalate support for configuaration and/or system issues or for technical issues.

    • Who you are:

  • Excellent verbal and written communication skills: * Advanced French and English *
  • Post-secondary education completion, University...

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