Job Description
Become a Bilingual Customer Service Representative with TELUS, assisting pension plan participants in navigating their benefits and retirement options. Leverage your fluency in English and French to provide exceptional guidance.
As a key part of the Pension Information Line team, you'll engage with clients to clarify pension plans, eligibility, and retirement details. Utilizing your strong communication skills, you will handle calls, assist with documentation, and resolve client concerns empathetically. This role also requires staying updated on pension regulations to ensure client satisfaction.
Key Responsibilities:
• Manage inbound and outbound calls serving pension participants
• Address inquiries on benefits and eligibility criteria
• Provide accurate information regarding retirement benefits
• Assist clients with pension documentation and online portals
• Maintain detailed records of customer interactions
Requirements:
• Fluency in English and French, ve...
As a key part of the Pension Information Line team, you'll engage with clients to clarify pension plans, eligibility, and retirement details. Utilizing your strong communication skills, you will handle calls, assist with documentation, and resolve client concerns empathetically. This role also requires staying updated on pension regulations to ensure client satisfaction.
Key Responsibilities:
• Manage inbound and outbound calls serving pension participants
• Address inquiries on benefits and eligibility criteria
• Provide accurate information regarding retirement benefits
• Assist clients with pension documentation and online portals
• Maintain detailed records of customer interactions
Requirements:
• Fluency in English and French, ve...
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