Bilingual Customer Service Specialist at Teleperformance

Elevate your career as a Bilingual Customer Service Specialist with Teleperformance, offering remote and on-site hybrid working arrangements. Support customers effectively while managing calls and emails promptly.
As a vital member of the team, you will handle inbound calls (40-50 daily) and emails from customers and dealers, ensuring adherence to service standards. Your role will involve responding to inquiries, processing requests, and resolving complaints with professionalism. Work within a structured environment that values communication and analytical skills to satisfy customer needs.
Key Responsibilities:
• Answer inbound calls and emails promptly and professionally
• Quote payoffs and provide payment details effectively
• Assist customers with account inquiries and modifications
• Investigate customer complaints and provide resolutions
• Collaborate with the team on internal processes and special tasks
Requirements:
• Fluent in French, both spoken and ...