Job Description
Become a pivotal Bilingual Customer Support Specialist at Staples Canada, delivering exceptional service in both English and French. Engage customers, resolve inquiries, and ensure satisfaction with each interaction.
Staples Canada seeks a passionate team member to join our inclusive environment as a Bilingual Customer Support Specialist. You will engage with customers in person and online, ensuring clarity on services, eligibility, and product guidelines. Your role is vital in de-escalating customer concerns effectively and contributing to the overall store experience.
Key Responsibilities:
• Deliver accurate and professional customer service in-store and online
• Clarify service offerings, fees, and eligibility for customers
• Interpret and communicate product guidelines and procedures
• Process transactions accurately, checking eligibility
• Assist in resolving customer complaints, directing to leaders as required
Requirements:
• Proven communication skill...
Staples Canada seeks a passionate team member to join our inclusive environment as a Bilingual Customer Support Specialist. You will engage with customers in person and online, ensuring clarity on services, eligibility, and product guidelines. Your role is vital in de-escalating customer concerns effectively and contributing to the overall store experience.
Key Responsibilities:
• Deliver accurate and professional customer service in-store and online
• Clarify service offerings, fees, and eligibility for customers
• Interpret and communicate product guidelines and procedures
• Process transactions accurately, checking eligibility
• Assist in resolving customer complaints, directing to leaders as required
Requirements:
• Proven communication skill...
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