Bilingual Customer Support at Staples

Become a Bilingual Customer Support Specialist at Staples Canada, where your skills will shine in providing exceptional service and assistance to our customers. In this role, you will engage with customers and ensure all needs are met both online and in-person.
Staples Canada is looking for a diligent Bilingual Customer Support Specialist to join our team. You will serve as a primary service specialist, offering total service solutions and handling customer inquiries with professionalism. This includes assisting with government services through ServiceOntario, problem-solving, and ensuring customer satisfaction with a keen attention to detail.
Key Responsibilities:
• Process customer inquiries with accuracy and professionalism
• Provide information on services, fees, and eligibility
• Assist in de-escalation of complaints and returns
• Ensure smooth transactions and verify eligibility criteria
• Direct customers to enhance their total store experience
Requiremen...