Job Description
Contract Duration: 12 Months with possible extension
Job Description
- Provide first-level, remote support to clients for all desktop hardware and software issues.
- Perform hardware installation, including monitors, cabling, peripherals, etc.
- Perform analysis and documentation of business and technical requirements.
- Provide second-level investigation and diagnosis for hardware and software issues.
- Install, move, or set up, and provide ongoing support and troubleshooting assistance to all clients regarding computers (desktop, laptop and/or peripherals), printers, office telephones and wireless devices such as cellphones.
- Provide deskside support for calls that cannot be resolved over the telephone or via remote management.
- Install and configure software.
- Resolve uncommon client issues (second-level issue resolution); analyze, resolve and document local...
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