Job Description
Requisition ID:
At Tangerine, we’re redefining banking as Canada’s leading digital bank, focused on innovation, agility, and bold thinking.
We are seeking a Credit Recovery Specialist to maintain a minimal delinquency ratio on our Tangerine portfolio (Chequing and Loans), based on yearly objectives.
What You Will Be Doing
Your responsibilities include:
- Manage overall deposit and loan delinquency ratios based on yearly delinquency targets.
- Resolve assigned daily returned payments; make calls to clients by the end of the current business day to determine reason for arrears and elicit a promise to pay; document telephone conversations in appropriate systems.
- Contact clients and utilize strong negotiation and analytical skills to minimize loss and maximize recovery of past‑due accounts.
- Respond, investigate and act on internal and external email requests concerning delinquent accounts in a timely ...
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