Job Description
What is the opportunity? As a Bilingual Group Solutions Specialist you will be accountable for supporting the Group Benefits and Group Annuity strategy, deepening the client relationship and supporting our sales partners and Group Annuity B2C team. We are looking for individuals who will embrace our Client First values and goals.
What will you do?
First point of contact providing support for Group Benefits Clients, Plan Administrators, Plan Members and Advisors for any inquiries on Group Benefits business, providing direction and action in a timely manner
First point of contact to Group Annuity Clients addressing the needs of the client while applying appropriate processes and procedures
Research and resolve customer inquiries relating to Group business, triaging calls or emails to other partners as required
Compliance to assigned work schedule, adhering to service level escalation processes that enable effective call handling and ensuring c...
What will you do?
First point of contact providing support for Group Benefits Clients, Plan Administrators, Plan Members and Advisors for any inquiries on Group Benefits business, providing direction and action in a timely manner
First point of contact to Group Annuity Clients addressing the needs of the client while applying appropriate processes and procedures
Research and resolve customer inquiries relating to Group business, triaging calls or emails to other partners as required
Compliance to assigned work schedule, adhering to service level escalation processes that enable effective call handling and ensuring c...
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