Job Description
Elevate your IT career with DWF Group as a Bilingual IT Support Analyst. This role requires fluency in English and French, along with strong problem-solving and support skills.
DWF Group is seeking a Bilingual IT Support Analyst to enhance our IT support team. With a minimum of two years of experience, the successful candidate will assist with hardware, software, and network requests while building effective relationships across departments. Your responsibilities will include troubleshooting, training staff, and ensuring the effective use of IT systems.
Key Responsibilities:
• Respond to support calls and resolve IT incidents
• Provide analysis and resolution for technical issues
• Train staff on software and IT policies
• Perform root cause analysis for recurring problems
• Document support trends and issues for management
Requirements:
• Degree or diploma in computer systems
• 2+ years of IT support experience
• Fluent in English and French
• Knowl...
DWF Group is seeking a Bilingual IT Support Analyst to enhance our IT support team. With a minimum of two years of experience, the successful candidate will assist with hardware, software, and network requests while building effective relationships across departments. Your responsibilities will include troubleshooting, training staff, and ensuring the effective use of IT systems.
Key Responsibilities:
• Respond to support calls and resolve IT incidents
• Provide analysis and resolution for technical issues
• Train staff on software and IT policies
• Perform root cause analysis for recurring problems
• Document support trends and issues for management
Requirements:
• Degree or diploma in computer systems
• 2+ years of IT support experience
• Fluent in English and French
• Knowl...
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