Bilingual - Payment Operations Centre Analyst - Level 2

Payments Canada is a public non‑profit organization that owns and operates Canada’s payment systems.

Position Overview

The Payment Operations Centre Analyst provides critical, first‑line support for Canada’s payment systems, performs system monitoring, incident mediation, and offers advisory services to financial member clients. This 24/7 permanent role also contributes to documentation and process improvement projects across the organization.

Responsibilities

Key duties include:

• Participate in the preparation for the deployment of a new national payment system (Real‑Time Rail), including operational readiness activities, pre‑Go‑Live support, documentation, training enhancements, and validation activities.
• Serve as the primary point of contact and relationship liaison between participants, service partners, and Payments Canada.
• Provide continuous monitoring of payment flows, system availability, and conduct rou...