Bilingual QE - Contact Center & IVR (Banking)

Location: Toronto, ON

Hybrid (4 Days WFO)

Role Descriptions:

6-8 years of experience in Quality Engineering within Banking Financial Services

supporting Contact Center platforms Strong expertise in testing Contact Center and IVR solutions

including call flows| routing| and end-to-end customer journeys

Fluent in English French (mandatory) able to effectively support bilingual UAT| stakeholder communication| and production validation

Proven experience in functional| integration| and regression testing in Agile environments

Ability to validate voice| API| and digital channels ensuring seamless omnichannel customer experience

Exposure to automation and API testing (Selenium| Playwright| Postman) ...