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Bilingual Service Desk Support Analyst- VDI, VMware, AD

📍 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision! • montreal (administrative region), qc, Canada • Posted June 19, 2026

Full-time Posted June 19, 2026
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Job Description

Senior EUC / Service Desk Support Analyst (VDI, VMware, Active Directory, French Support)

Role Description

This role requires strong expertise in End-User Computing (EUC), technical support, hardware/software troubleshooting, VDI environments, and customer-facing communication. The individual must be able to support desktops, laptops, network connectivity, VPN, Active Directory, and remote desktop tools while maintaining high end-user satisfaction. Canadian French language support is required.

Must-Have Skills

  • Strong knowledge of End-User Computing devices (Laptops, Desktops, VDI)
  • Ability to provide technical support over the phone
  • Excellent oral and written communication skills
  • Hands‑on experience resolving infrastructure‑related customer issues
  • Ability to support network connectivity, PCs, and VPN issuesExperience with Remote Desktop Client software
  • Ability to resolve issues or provide...

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