Job Description
WHAT YOU’LL DO:
- Prepare and issue billing packs on a timely basis (weekly targets)
- Ensure high accuracy in billing for both existing and new clients
- Process billing adjustments, new business and renewal billing
- Manage and respond to client billing enquiries within agreed timelines
- Investigate and resolve complex billing issues involving insurers and internal stakeholders
- Maintain strong client relationships by delivering clear communication and reliable support
- Ensure minimal client complaints through high service quality and responsiveness
New Business & Onboarding
- Verify onboarding documents with Sales/Renewal teams to ensure data accuracy
Operations & Process Improvement
- Monitor billing turnaround time and ensure invoices are issued within SLA
- Identify process gaps and drive improvements to enhance billing efficiency
- In...
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