Full-time Posted June 03, 2026
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Job Description

Job Title: Telecom Billing Discrepancy Analyst

Responsibilities:

  • Perform monthly billing discrepancy analysis across multiple telecom vendors and account types, identifying rate mismatches, unauthorized charges, missing services, and billing errors against contracted rates and inventory records.
  • Cross-reference vendor billing files (EDI, consolidated billing exports) against internal inventory and active work orders to validate charges before disputes are raised.
  • Investigate root causes of billing discrepancies - tracing issues to rate changes, incorrect disconnections, inventory gaps, or provider billing errors.
  • Open, manage, and follow up on vendor disputes through to resolution, maintaining accurate dispute trackers and ensuring all items are progressed within agreed timelines.
  • Produce and deliver monthly discrepancy reports and presentation decks to clients, including billing error summaries, dispute status, and s...
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