BPO Manager

Req ID:

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

Position: BPO Manager

We are seeking a dedicated and experienced BPO Manager. Responsible for end‑to‑end service delivery of assigned client accounts, ensuring SLA compliance, quality excellence, cost efficiency, and client satisfaction. This role leads multiple teams, drives performance improvement, manages client relationships, and ensures regulatory and operational compliance in a fast‑paced outsourcing environment.

This Position Is Eligible For Company Benefits

We offer a comprehensive benefits package to support the health, well‑being, and career development of our employees.

Basic Qualifications

• 10 years of experience in BPO Manager role
• 5 years of experience managing SLAs, quality, ...