BPO Process Excellence Lead (Assistant Manager Level)

Role Description :

The Process Excellence lead plays a crucial role in ensuring that a company's products, services, and processes meet or exceed the established quality standards. They are responsible for conducting comprehensive evaluations, assessments, and audits to identify areas for improvement and ensure adherence to quality control measures. The primary objective of this role is to optimize product quality, minimize errors, and enhance customer satisfaction.

Participate in consulting assignments, identify and mentor Six Sigma and Lean projects, and drive process improvement activities and business transformation in the customer service vertical

Reports into : (RM Designation) Senior Manager QPE

Job Responsibilities :

1. Conduct quality inspections and audits: Perform regular reviews and assessments of products, services, and processes to verify compliance with quality standards and identify any deviations or areas for improv...