Job Description
Keen is seeking a BPO Quality Lead in Cape Town to oversee quality assurance functions across BPO operations. Responsibilities include managing audits, developing QA methodologies, and coaching team leaders. The ideal candidate has over 5 years of quality assurance experience, with strong analytical skills and familiarity with QA tools like Zendesk and Intercom. This position offers a fully in-office role with a collaborative team environment and various compensation benefits, including base salary and performance bonuses.
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