Job Description
Essential Duties and Responsibilities:
Sales Systems & Ticket Support
Serve as first-level support for sales and revenue systems, including Salesforce, SalesLoft, Gong, Magentrix, ZoomInfo, Mindtickle, DealHub, GeoPointe, Trellus, Chili Piper, Traction Complete, DocuSign, and related tools.
Manage intake, triage, and resolution of inbound sales operations tickets.
Resolve a majority of routine issues independently and escalate complex issues as needed.
Track ticket volume, backlog, and resolution timelines to support continuous improvement.
CRM Data Hygiene & Auditing
Conduct routine (weekly and monthly) audits across CRM objects to ensure data accuracy and completeness.
Identify and correct data gaps that may impact reporting, pipeline ...
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