BPO Senior Manager

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Senior Manager to join our team in Manila, National Capital Region (PH-00), Philippines (PH).

Job Summary

The BPO Senior Manager is responsible for end-to-end service delivery of assigned client accounts, ensuring SLA compliance, quality excellence, cost efficiency, and client satisfaction. This role leads multiple teams, drives performance improvement, manages client relationships, and ensures regulatory and operational compliance in a fast-paced outsourcing environment.

Role Overview

The Delivery Manager is responsible for end-to-end service delivery across life insurance operations and contact center functions, ensuring high-quality customer experience, operational efficiency, and strong financial performanc...