Job Description
Join our team as a Customer Hypercare Representative in Brampton, ON, and enhance customer satisfaction through effective billing support and issue resolution. Leverage your organizational and communication skills to create positive outcomes.
As a critical liaison, you will deliver an exceptional post-sale experience. This role involves resolving billing disputes, supporting accounts receivable efforts, and collaborating with internal teams. Candidates should be problem solvers who thrive in a customer-facing environment while managing multiple priorities.
Key Responsibilities:
• Serve as the main contact for billing and invoicing inquiries
• Resolve billing discrepancies and invoice disputes quickly
• Support collection efforts while maintaining customer relationships
• Collaborate with cross-functional teams for issue resolution
• Document cases and actions in internal systems accurately
Requirements:
• Strong written and verbal communication skills
• Ex...
As a critical liaison, you will deliver an exceptional post-sale experience. This role involves resolving billing disputes, supporting accounts receivable efforts, and collaborating with internal teams. Candidates should be problem solvers who thrive in a customer-facing environment while managing multiple priorities.
Key Responsibilities:
• Serve as the main contact for billing and invoicing inquiries
• Resolve billing discrepancies and invoice disputes quickly
• Support collection efforts while maintaining customer relationships
• Collaborate with cross-functional teams for issue resolution
• Document cases and actions in internal systems accurately
Requirements:
• Strong written and verbal communication skills
• Ex...
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