Job Description
Enhance customer operations as a Program Manager - Customer Relations at Dynacare in Brampton. Oversee client onboarding and ensure cross‑team collaboration in a hybrid work setting.
This full time, permanent role holds accountability for the performance metrics of Customer Relations. You will lead the integration of current clients from initial notification through to successful go‑live, partnering closely with various departments.
Key Responsibilities
- Assist in strategic goal execution for the department
- Ensure optimal results against performance metrics
- Manage client onboarding procedures efficiently
- Maintain communication across all relevant stakeholders
- Focus on achieving positive client relations throughout projects
Requirements
- BSc in Health Science or equivalent laboratory experience
- PMP certification preferred
- 5+ years of operational management experience
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