Business Administration Support - Ops - AU

Customer Service Quality

• Answer enquiries when required by clarifying desired information; researching, locating, and providing information, completing transactions and forwarding requests.
• Resolve problems aligned to complaint resolution and customer in jeopardy procedures by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
• Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve enquiries.
• First point of customer contact for general enquiries via live and non-live contact.
• Use questioning and listening skills that support effective telephone communication.
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds and interruptions.
• Apply the elements of bu...