Business Analyst (ITIL)

Business Analyst | Dublin | Hybrid Hiring on behalf of a leading professional services firm, seeking an experienced Business Analyst to play a key role in an IT transformation programme, driving improvements across IT operations and business processes using ITIL best practices. Responsibilities Facilitate discovery workshops and interviews to map existing AS-IS IT operations and business processes Conduct gap analyses to identify process improvement and automation opportunities aligned to ITIL best practice Design TO-BE processes including impact analysis across technology, workflows, and business operations Translate business requirements into technical specifications including data mapping, process flows, and system integrations Support the selection and implementation of a new IT toolset including ITSM, Asset Management, and Digital Experience Monitoring solutions Establish documentation standards and produce comprehensive process documentation and SOPs Serve as the bridge between I...